Installation Troubleshooting

1. After finished installation, if there is no message display on the skin. Please run the following commands on your SSH.
rm -f /usr/local/cpanel/Cpanel/rvversion
perl /root/rvadmin/auto_rvskin.pl

2. Error message while installing or updating RVskin:

Updating rvskin database...

DBI connect('','root',...) failed: Too many connections ...

Cause: MySQL in your server has a problem, or a problem found on phpMyAdmin, or MySQL page in all cPanel skins.
Solution: Please go to WHM to Reset Local MySQL Root Password. And try to update RVskin again.

3. Error message while installing or updating RVskin:

Updating rvskin database...

DBI connect('','root',...) failed: Access denied for user: 'root@localhost' (Using password: YES) at /root/rvadmin/real_auto_rvskin.pl line 38
Can't call method "prepare" on an undefined value at /root/rvadmin/real_auto_rvskin.pl line 38.

Cause: Your server is missing DBI module, or DBI module becomes incompatible with your current system configuration after cPanel updated itself.

Solution: Try this command.
/scripts/installdbi
If it doesn't work, you have to reinstall DBI and DBD::mysql from WHM -> Software -> Install a Perl Module.

4. Error message while installing or updating RVskin:

Updating rvskin database...

DBI connect('rvadmin_news:localhost','rvadmin_public',...) failed: Access denied for user: 'rvadmin_public@localhost' (Using password: YES) at /root/rvadmin/real_auto_rvskin.pl line 38

Solution: Go to WHM -> SQL Services -> phpMyAdmin, and select 'mysql' database in the database list. Click SQL query and place the following value in the text area.

SELECT * FROM db WHERE user like 'rvadmin_%'
Delete all records. And run installer again.

5. Error message while installing or updating RVSkin:

Sorry, to use rvskin please create hosting account in WHM using:
username: rvadmin

Cause & Solution: That means installer cannot create 'rvadmin' hosting account for you.
You need to go to WHM, and check if there is 'rvadmin' hosting account. If there is one, please terminate it, and try to run installer again.
If there is no 'rvadmin' hosting account, try to manually create 'rvadmin' hosting account. If you cannot create it within WHM. It is possible that there is a user 'rvadmin' on your system but there is no hosting account for it. You need to remove it by:

userdel -r rvadmin
groupdel rvadmin

6. Error message while installing or updating RVskin:

307622 Validating package with SSL... [1] 17237 illegal hardware instruction (core dumped) perl auto_rvskin.pl

Solution: Try verify in system logs with command below:

tail -f /var/log/messages

Mar 18 20:56:15 patan kernel: perl[9989] trap invalid opcode ip:7f1fb30f680e sp:7fffc086b1b0 error:0 in SSLeay.so[7f1fb30b8000+50000]

If you got an error like this, Please try this command.
cpan -f -i Net::SSLeay